Need Support Now?
Email us: raisersedgenxt@truegivers.com
Call us: 855-878-3448
Frequently Asked Questions
Do you have a Data Dictionary?
Yes! You can access our Data Dictionary here: https://truegivers.com/integrations/data-dictionary
How can I access my API Key?
Read about Raiser's Edge API keys here: https://developer.blackbaud.com/skyapi/docs/getting-started
Read more about what information you need here: Raiser's Edge NXT- Training.
Who can I contact to help me create my customizations?
We provide full instructions on how to create customizations in Raiser's Edge NXT. You can find these instructions here: Raiser's Edge NXT - Training. If you are having issues accessing your Raiser's Edge NXT account or customizations, please visit the Raiser's Edge NXT Support Center.
How do you prevent duplicate records?
TrueGivers only processes records that are present in your account. We do not create any new records and instead we will synchronize data with the current fields present within each specific account. Additionally, for each account or address being synchronized, we make sure that we are referencing an Individual Account ID or an Address Key to avoid any duplications. For example, if we find that one of your donors moved, we will synchronize their address for you in a format that complies with USPS standards.
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