Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person (customer) who signed up for our service.

You may be asked to provide your personal information anytime you are in contact with TrueGivers. TrueGivers and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to some types of queries you may have.

Here are some examples of the types of personal information TrueGivers may collect and how we may use it:

What personal information we collect

  • When you activate a TrueGivers account, contact us, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
  • When you share your content with friends and coworkers using TrueGivers or invite others to participate in TrueGivers or its forums, TrueGivers may collect the information you provide about those people such as name, mailing address, email address, and phone number. TrueGivers will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes.

How we use your personal information

  • The personal information we collect allows us to keep you, the user, updated on TrueGivers' latest product announcements, software updates, and upcoming events. Users may opt out of select mailing lists by updating your subscription preferences.
  • We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
  • We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with TrueGivers, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve TrueGivers' products, services, and customer communications.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where TrueGivers is used so that we can better understand customer behavior and improve our products, services, and advertising.
  • We may collect information regarding customer activities on our website and the TrueGivers app. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non‑personal information for the purposes of this Privacy Policy.
  • We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
  • With your explicit consent, we may collect data about how you use your device and applications in order to help app developers improve their apps.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Collection and Use of Client-Provided Information

Client-Provided information is data that you use to identify or contact a single person (customer/donor/constituent) that is added to utilize the service.

Here are some examples of the types of client-provided information TrueGivers collects and how we may use it:

What client-provided information we collect

  • When you upload a file or use our API to submit data to TrueGivers containing client information, you control the information passed to us, so everything you submit is subject to this privacy policy as "Client-Provided Information"

How we use your client-provided information

  • The client-provided information we collect allows TrueGivers to perform the services you request, nothing more
  • We may also use client-provided information for internal purposes only such as auditing, quality control, data analysis, and research to improve your TrueGivers' products and services experience

Cookies and Other Technologies

TrueGivers' websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

To disable cookies, follow the instructions provided by your web browsing client. Please note that certain features of the TrueGivers website will not be available once cookies are disabled.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. TrueGivers may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the TrueGivers website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times, TrueGivers may make certain personal and non-personal information available to strategic partners that work with TrueGivers to provide products and services, or that help TrueGivers market to customers. Personal and non-personal information will only be shared by TrueGivers to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers

TrueGivers shares personal and non-personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever TrueGivers operates.


It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for TrueGivers to disclose your personal and non-personal. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal and non-personal information we collect to the relevant third party.

Protection of Personal Information

TrueGivers takes the security of your personal information very seriously. TrueGivers' website, product, and services will protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by TrueGivers, we use computer systems with limited access housed in facilities using physical security measures as well as the highest standard of data encryption.

When you use TrueGivers' website, product, services, or post on a TrueGivers forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Integrity and Retention of Personal Information

TrueGivers makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if TrueGivers is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through the regional Privacy Contact Form.

Protection of Client-Provided Information

TrueGivers takes the security of your client-provided information very seriously. TrueGivers' products and services will protect your client-provided information during transit using encryption such as Transport Layer Security (TLS). When your client-provided data is stored by TrueGivers, we use computer systems with limited access housed in facilities using physical security measures as well as the highest standard of data encryption.

Integrity and Retention of Client-Provided Information

TrueGivers makes it easy for you to keep your client-provided information accurate, complete, and up to date. We will retain your client-provided information only for the period necessary to fulfill the products and services you request unless your specifically request a longer retention period.

Access to Client-Provided Information

No one but you has access to your client-provided information - ever.  TrueGivers does not copy, share, distribute, merge, re transmit, or otherwise publish any client-provided information at any point during your use of the products and services or during any retention period where the information may still reside at TrueGivers.

Third‑Party Sites and Services

TrueGivers' website and application may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Our Company-wide Commitment to Your Privacy

To make sure your personal and non-personal information is secure, we communicate our privacy and security guidelines to TrueGivers' employees and strictly enforce privacy safeguards within the company.  In addition, TrueGivers physically isolates all client-provided information and stores that information with 3 levels of authentication/authorization and military-grade encryption.

Privacy Questions

If you have any questions or concerns about TrueGivers' Privacy Policy or data processing, or if you would like to make a complaint about a possible breach of local privacy laws, please contact us.

All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

TrueGivers may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

TrueGivers, LLC., P.O. Box 364, Oak Park, IL 60303 U.S.A. If you have any questions about these Terms, please contact us.