After your records have been processed through CASS/DPV, and NCOA, you'll want to know what exactly happened to them. TrueGivers adds an Address Note to each address it modifies. This note includes details about the address it is attached to. These details give you some information about why we took specific actions with your address.
To view the address note, you will need to navigate to one of your Bloomerang accounts. Then click the profile tab. On the Profile, you will see the addresses section. To view the Address Note, click edit on the address you would like see.
On the address edit page, you will be able to view your Address Note:
Address Note Fields
The Address Note will always have at least 2 fields populated. The NCOA Update and the Reason will always be present on your Address Note. The other three fields (Move Date, Move Address, & Old Address) are reliant on the data we find during NCOA processing. Additionally, if we find no change in your address, we do not add a Address Note.
This indicates the date that NCOA processing was performed on the address and NCOA found a change in your address we found upon download. We return NCOA Update in the MM/DD/YYYY format.
This date indicates the date that the consumer moved. This date is provided by the consumer when they completed their Change of Address form. We return Move Date in the MM/DD/YYYY format.
TrueGivers provides 4 possible reasons. An address could have more than one reason provided. The reason provided will always apply to the address in which the note is added.
- Standardized: The address has been updated to meet the USPS standardization standards.
- Non-Mailable: The address is considered non-mailable by USPS. This address was found to be either vacant or an invalid address. You should not mail to this address.
- Moved: The address has an identified move, and a new address has been provided.
- Moved, No Forwarding: The address has an identified move, and a new address has not been provided to USPS. You should not mail to this address.
The New Address will be provided in the address note on the Old Address. This allows you to identify the Moved To address. This address is found by USPS because the consumer provided their new address on their Change of Address form. This New Address will also be added as the primary address on the donor's profile.
The Old Address will be provided in the address note on the Move Address. This allows you to identify the Old address when looking at the Moved To address. This address was used to find the new address within the USPS database. This Old Address will remain on the donor's profile.