Enabling The Next Generation of Data Stewards
Sustainable data stewardship depends on collaboration and mutual understanding between Applications (tools and services), Developers (the "makers"), and Organizations (your customers). Whether you prioritized data stewardship from the start or you are re-prioritizing it now, this has lasting implications for how you can be a good steward and serve your customers.
The TrueGivers Integrated Platform employs a data model that makes it easy for you to provide robust information to your Organizations and Developers. Many applications face a similar challenge that goes something like this:
| My customers need a way to store and retrieve data about their organization, their programs, their community partners, and their donors. They are experts in serving their community and making the world a better place. However, they don't always have the resources or staff to be true data stewardship experts. A classic case of "we don't know what we don't know".
My developers build tools and services based on the specifications shared by our customers (organizations). They are experts on data stewardship, and they can't distill their knowledge down into a list of questions that our customers can provide helpful answers to. They need guidance because customers don't know how to ask for what they need. |
As the Application, you act as the bridge between organizations and developers, and you own the data process.
You have the unique opportunity to provide tools so that organizations and developers can be good stewards. Ultimately, you can create experiences that educate customers and improve their outcomes.
We talk about the question "how's my email doing" a lot. Can you answer that for your customers?
Data stewardship is your opportunity to provide a better answer than your customers ever expected. Why respond with "your email program is moderately successful" when you could respond with insights into data quality, usage, coverage, and compliance? The former is simple, straight-forward, and what your customer thinks they want to hear. The latter is a chance to improve how your customers do business, and potentially even inspire them to make small changes with lasting impacts.